Junior IT Support Engineer (Fintech)

TL;DR

Junior IT Support Engineer (Fintech): Providing day-to-day technical support and managing IT infrastructure for SMEs within a fast-growing fintech environment with an accent on Microsoft 365 administration and JML processes. Focus on optimizing service delivery through automation, AI adoption, and maintaining high SLAs in a fast-paced corporate setting.

Location: London/South East (Hybrid/Remote)

Company

hirify.global is the UK’s fastest growing fintech firm dedicated to supporting established SMEs.

What you will do

• Provide day-to-day IT support via deskside, telephone, and remote technologies.
• Actively manage and prioritize the IT support queue in line with agreed SLAs.
• Deliver Joiner–Mover–Leaver (JML) processes, including onboarding and offboarding activities.
• Administer Microsoft 365 technologies, including Entra ID, Exchange, SharePoint, Teams, Intune, and Autopilot.
• Support hardware including Windows laptops, Macs, mobile devices, and meeting room equipment.
• Use ITSM tools to manage incidents, service requests, and knowledge base documentation.

Requirements

• Strong hands-on experience providing desktop support both on-site and remotely.
• Significant experience supporting Microsoft 365 enterprise environments.
• Experience working within ITSM frameworks and service delivery best practices.
• Strong problem-solving skills and ability to manage competing priorities.
• Excellent communication skills for interacting with technical and non-technical colleagues.
• Must be based in London or the South East of the UK

Culture & Benefits

• Flexible and hybrid working options.
• Private health cover and life assurance.
• Pension contributions and discretionary bonus scheme.
• Family-friendly policies, including enhanced Maternity & Paternity leave.
• Full onboarding support and continuous professional development opportunities.
• Regular social activities and a diverse, inclusive work environment.