Associate Manager, Technical Account Management (IT Infrastructure)

TL;DR

Associate Manager, Technical Account Management (IT Infrastructure): Leading technical customer success initiatives and managing a team of Technical Account Managers with an accent on product adoption, value realization, and customer advocacy. Focus on managing strategic accounts, resolving complex technical challenges, and optimizing IT infrastructure solutions for MSPs.

Location: Miami, FL

Company

hirify.global is a leading provider of AI-powered IT infrastructure and security management solutions for Managed Service Providers and internal IT organizations worldwide.

What you will do

• Lead technical customer success initiatives and manage a team of Technical Account Managers in a player/coach capacity.
• Serve as the primary technical point of contact for strategic and complex accounts to drive product adoption and retention.
• Advocate for customer needs by gathering feedback and communicating insights to product management and development teams.
• Develop and execute customer success plans to ensure value realization and mitigate technical risks.
• Monitor performance using PowerBI and Salesforce, tracking KPIs tied to the TAM team.
• Interview and identify new talent for the Technical Account Management team.

Requirements

• Location: Must be based in Miami, FL
• Bachelor's degree in computer science, engineering, or a related field.
• 5+ years of experience in customer-facing technical roles (e.g., Customer Success Engineer, Solutions Engineer, or TAM).
• Strong technical expertise in software applications, APIs, and cloud technologies.
• Proven track record of managing complex technical projects and strategic enterprise accounts.
• Excellent communication skills for translating technical concepts to non-technical audiences.

Nice to have

• Previous people management experience.
• Familiarity with CRM and customer success tools like Salesforce or Gainsight.

Culture & Benefits

• High-growth environment described as a "growth rocket ship."
• Culture centered on customer advocacy and going above and beyond for client success.
• Equal employment opportunity employer.