Patient Support Specialist (Tier 1) (Healthcare)

We’re Hiring: Patient Support Specialist (Tier 1)

Remote from Europe (B2B) - Full-time

Join MEDvidi - a fast-growing digital health company improving access to mental health care across the United States.

We’re looking for a Patient Support Specialist to become the first point of contact for patients and provide empathetic, structured, and high-quality support.

What you’ll do:

- Support patients via chat, email, and calls
- Help with prescriptions, pharmacies, billing, and platform questions
- Guide patients through their journey with clarity and empathy
- Escalate complex cases and collaborate with internal teams
- Keep patients informed and ensure a smooth experience

What we’re looking for:

- English level C1–C2
- 2+ years in customer/patient support (remote experience)
- Strong communication and problem-solving skills
- Ability to stay calm in emotionally sensitive situations
- High level of empathy, ownership, and attention to detail
- Availability to work evening shifts (US time zones)

Nice to have:

- Experience in healthcare / telemedicine / mental health
- Familiarity with HIPAA, EHR, or CRM systems
- Experience supporting US customers

What we offer:

- Fully remote (EU) under B2B
- Competitive compensation in USD
- Health insurance after probation
- Sports and wellness budget
- 19 vacation days + 3 wellness days
- Paid sick leave
- Gifts for life events

Interested or know someone who fits? Apply here: Показать контакты

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