Client Management Associate (Healthcare)

TL;DR

Client Management Associate (Healthcare): Supporting SMB customers through scalable channels and designing AI-assisted self-serve journeys with an accent on program adoption, retention, and customer health monitoring. Focus on automating client experiences, managing escalations via Zendesk, and collaborating cross-functionally to improve the product roadmap.

Location: Remote (US). Must be based on the East Coast (Eastern Time). This position is not eligible to be performed in Hawaii.

Salary: $56,320 – $88,000 USD

Company

hirify.global is a mental health benefits platform for employers, providing a global solution for employees to access one-on-one, group, and digital well-being resources.

What you will do

• Provide frontline client support via Zendesk, triaging requests and improving knowledge base content.
• Partner with Rev Ops to maintain and enhance automated client journey programs that enable self-service.
• Monitor customer health using data-driven metrics to identify risk and uncover account opportunities.
• Collaborate with Product, Operations, Sales, and Clinical Care to advocate for clients and drive adoption.
• Manage complex client escalations and lead product demos to increase engagement.
• Prepare data, insights, and materials for strategic reviews with the SMB Client Manager.

Requirements

• 2+ years of experience in a support agent or similar client support role at a technology or healthcare company.
• Must be based on the East Coast (Eastern Time).
• Experience working with cross-functional stakeholders across Client Success, Sales, Ops, Finance, and Tech.
• Ability to operate autonomously in a fast-paced environment with a strong sense of urgency.
• Strong interpersonal, relationship-building, and listening skills.

Nice to have

• Experience using help desk software and remote support tools.
• Previous experience in HR, benefits, or healthcare.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with HSA and FSA options.
• Financial wellness benefits including 401k and financial planning through Origin.
• Family support via parental leave and family-forming benefits through Carrot and UrbanSitter.
• Professional development stipends, annual wellness stipends, and new hire WFH setup costs.
• Access to coaches and therapists through the hirify.global platform.
• A culture of high empathy and accountability with a bias towards action.