Retail Account Manager (Ecommerce)

TL;DR

Retail Account Manager (Ecommerce): Driving the commercial growth of existing retail partners by delivering strategic, data-driven performance insights and top-tier consultation. Focus on portfolio management, optimizing partner results through tailored campaigns, and scaling local commerce.

Location: Must be fluent in Albanian and English and possess a mandatory driver's license (implies operations in Albania).

Company

Global technology company providing delivery services for restaurants and retail across over 500 cities in 32 countries.

What you will do

• Drive commercial growth of retail partners using data-driven performance insights and consultation.
• Oversee a portfolio of retail partners to ensure value creation for partners, customers, and couriers.
• Identify performance opportunities and implement tailored promotional campaigns in collaboration with marketing.
• Act as the primary contact for key accounts, conducting regular business reviews and supporting expansion.
• Mentor and guide junior team members to support their professional development.
• Collaborate cross-functionally to align goals and optimize partner performance within a growing market.

Requirements

• 5+ years of experience in Account Management, Partnership Management, Sales, or related roles.
• Fluency in both Albanian and English.
• Valid driver's license (mandatory requirement).
• Strong analytical and numerical ability to interpret complex data sets and influence decisions.
• Proven skills in stakeholder management and structured process implementation.
• Proactive, detail-oriented approach with a high sense of ownership and ambition.

Nice to have

• Experience in retail, e-commerce, or marketplaces.
• Bachelor’s or Master’s degree in Business, Marketing, Sales, or E-Commerce.

Culture & Benefits

• Fun and dynamic work environment with a supportive international team.
• Clear opportunities for career growth and professional development.
• Employee discounts on hirify.global restaurant and retail orders.
• Monthly team-building events to strengthen collaboration.
• Provision of cutting-edge work equipment.