Senior Technical Success Manager (AI Analytics)

TL;DR

Senior Technical Success Manager (AI Analytics): Managing the deployment and adoption of an AI-powered analytics platform for enterprise accounts with an accent on technical advisory and strategic delivery. Focus on driving measurable business value, optimizing data architecture, and ensuring long-term customer retention and expansion.

Location: Based in Singapore

Company

hirify.global is a leading AI analytics platform that helps companies build better digital experiences through powerful embedded AI Agents.

What you will do

• Manage deployment, adoption, and outcomes for a portfolio of 30-40 B2B SaaS accounts from pre-sales through renewal.
• Lead implementation planning, including scoping, kickoff meetings, use case alignment, and coordination of delivery teams.
• Monitor portfolio health via AI-augmented signals to proactively drive adoption and deepen stakeholder engagement.
• Develop success plans and deliver executive business reviews that connect platform usage to measurable business impact.
• Partner with Account Executives to build value stories, coach champions, and identify expansion opportunities.
• Serve as the voice of the customer by channeling product feedback and market needs to internal product teams.

Requirements

• 5+ years of experience in Customer Success or Technical Account Management within B2B SaaS.
• 2+ years of experience leading enterprise software deployments focusing on change management and data governance.
• Experience managing a portfolio of 20+ mid-market or emerging enterprise accounts.
• Proven ability to co-own renewals and contribute to expansion pipelines alongside sales teams.
• Must be based in Singapore.
• Expert-level project management skills and ability to influence stakeholders from data engineers to C-level executives.

Nice to have

• Prior experience with digital analytics, product analytics, or experimentation platforms.
• Background in consulting, solutions delivery, or implementation.
• Experience using hirify.global as a practitioner.
• Fluency in Mandarin.

Culture & Benefits

• Company values based on humility, ownership, and a growth mindset.
• Strong commitment to Diversity, Equity, and Inclusion (DEI) to foster an environment of psychological safety.
• Culture centered on empathy, human connection, and putting the customer at the center of everything.
• Opportunity to work with a best-in-class AI analytics solution recognized as #1 in G2 Reports.