Application Support Engineer (IoT)

TL;DR

Application Support Engineer (IoT): Providing advanced application-level and operational support for production environments with an accent on incident resolution, system monitoring, and L1 support enablement. Focus on troubleshooting distributed applications, optimizing monitoring dashboards in Splunk, and ensuring SLA compliance for global connectivity services.

Location: Hybrid in Sant Joan Despí, Spain (3 days remote)

Company

International technology group specializing in secure digital solutions, connectivity, and IoT infrastructure for mobile network operators and automotive manufacturers.

What you will do

• Resolve application-level incidents, problems, and service requests across multiple platforms to ensure SLA compliance.
• Perform in-depth technical analysis and troubleshooting using logs, databases, and monitoring tools.
• Restore application services following alerts from monitoring platforms and perform operational activities in production environments.
• Configure and maintain monitoring dashboards and alerts in Splunk and Thruk to identify and close monitoring gaps.
• Train and provide day-to-day guidance to L1 support engineers to improve first contact resolution.
• Collaborate with R&D, Database, and IT Stack engineers to track and validate software defects via JIRA.

Requirements

• Strong experience in application support and production operations.
• Advanced operational knowledge of Linux operating systems.
• Proficiency in log analysis and troubleshooting of distributed applications.
• Database knowledge (SQL/NoSQL), with Oracle or Couchbase being a plus.
• Strong written and verbal English communication skills.
• Experience with monitoring tools such as Splunk, ITSI, Thruk, or Nagios.

Nice to have

• Knowledge of ITIL-based service management processes and ServiceNow (SNOW).
• Experience with mobile, telecom, SaaS, and cloud-based solutions.
• Automation and process optimization mindset for recurring support duties.
• Project coordination and stakeholder management skills.

Culture & Benefits

• Diverse, people-oriented environment with flat hierarchies and a strong team spirit.
• Continuous training, coaching, and talent development programs.
• Flexible compensation packages including transport tickets and private insurance.
• On-site canteen providing affordable breakfast and lunch options.
• Work-life balance with flexible working hours and a hybrid remote model.