Customer Success Manager (PLM)

TL;DR

Customer Success Manager (PLM): Driving adoption and long-term value realization of the Aras Innovator platform with an accent on PLM best practices and business outcome definition. Focus on building trust-based relationships with senior stakeholders, managing the SaaS customer lifecycle, and identifying expansion opportunities.

Location: Remote, must currently reside in France

Salary: 90,000 EUR

Company

hirify.global is a fast-growing PLM software provider empowering large enterprises to optimize product lifecycles through an open, low-code platform.

What you will do

• Act as a trusted advisor for subscribers to drive platform adoption and business outcomes.
• Coach customers on PLM best practices and conduct regular health checks and benchmarks.
• Partner with stakeholders to define and measure value realization from PLM deployments.
• Manage renewal activities and identify expansion opportunities in collaboration with Sales.
• Develop tools, templates, and best practices to enhance subscriber success.
• Coordinate cross-functionally with Sales, Marketing, and Professional Services to ensure a seamless experience.

Requirements

• Bachelor’s or Master’s degree in Engineering or a comparable field.
• 5+ years of experience in customer success, service delivery, or sales for enterprise customers.
• Hands-on experience with Product Lifecycle Management (PLM) software.
• Manufacturing industry experience and knowledge of product development best practices.
• Fluency in English and French.
• Must currently reside in France.

Culture & Benefits

• Opportunity to work with a disruptive, low-code technology used by global leaders like Airbus and Microsoft.
• Remote work flexibility within the French territory.
• Collaborative, fast-paced SaaS-oriented environment.
• Occasional professional travel (up to 20%).