Area Service Manager (Energy Storage)

TL;DR

Area Service Manager (Energy Storage): Managing service and support for energy storage projects across the Eastern US and Canada with an accent on project life-cycle management from commissioning to operations. Focus on resolving technical escalations, driving O&M performance, and coordinating third-party service providers.

Location: Must be based in the Continental U.S. (e.g., Arlington, VA) with significant travel required.

Company

Global market leader delivering intelligent energy storage and optimization software for renewables and storage.

What you will do

• Serve as the primary service relationship owner for assigned customers to ensure contractual execution.
• Act as the main escalation point for technical issues involving customers and field technicians.
• Drive O&M service performance across safety, financial, and maintenance metrics.
• Lead resolution efforts for operational and technical issues using structured problem-solving.
• Coordinate proactive and reactive maintenance activities and manage third-party service providers.
• Lead technical training efforts for asset owners and service providers.

Requirements

• Bachelor’s degree in a technical discipline (STEM field preferred).
• 10+ years of experience within electric utilities or independent power producers.
• Proven experience leading safety initiatives in operational or field-based environments.
• Strong technical troubleshooting and analytical problem-solving skills.
• Must be legally authorized to work in the US without employer sponsorship.
• Ability to travel up to 50%.

Nice to have

• Experience with SCADA and/or MODBUS.
• Familiarity with NetSuite or comparable financial/reporting platforms.
• Experience negotiating and managing third-party service contracts.
• Background in project management and budget development.

Culture & Benefits

• Collaborative environment that encourages openness and diverse perspectives.
• Deep commitment to customer satisfaction and delivering exceptional value.
• Focus on creating sustainable, game-changing energy solutions.
• Ownership mindset aimed at accelerating progress and professional growth.