Customer Success Manager (Marketing Services)

TL;DR

Customer Success Manager (Marketing Services): Managing client relationships and driving adoption of marketing services and data solutions with an accent on customer retention and value realization. Focus on designing operating rhythms for clients, facilitating workshops, and acting as a trusted advisor to solve enterprise data challenges.

Location: Hybrid (Sydney)

Company

A global data and technology company listed on the FTSE 100, providing analytics and software solutions for financial services, healthcare, automotive, and marketing sectors.

What you will do

• Maintain a high level of customer satisfaction and retention across the ANZ client base.
• Drive adoption of hirify.global Marketing Services by expanding use cases and identifying growth opportunities within accounts.
• Lead Customer Success events, round tables, and client workshops or webinars.
• Act as a Trusted Advisor for clients and serve as the internal Voice of the Customer.
• Design and execute operating rhythms to increase product usage and value realization.
• Collaborate with Sales, Product, and Consulting teams to ensure client success.

Requirements

• Minimum 2+ years of experience in customer success or account management.
• University degree.
• Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office (PowerPoint, Excel).
• Proven track record of solving enterprise technology and data challenges.
• Experience working in an agency, client, or MarTech organization on marketing campaigns and strategy.
• Subject matter expertise in Marketing Technology, digital media buying, and segmentation.

Culture & Benefits

• Flexible work environment with a hybrid model.
• Competitive compensation package including a bonus and commission plan.
• Core benefits such as hirify.global shares discounts and a wellness program.
• Flexible time off, including personal leaves and volunteer time off.
• Extensive parental leave (17 weeks), family care leave, and study leave.
• Novated leasing and salary packaging options.