Business Process Analyst (Oracle EBS)

TL;DR

Business Process Analyst (Oracle EBS AR): Supports day-to-day business process operations by handling standard application support tickets and routine configuration issues in Oracle E-Business Suite (EBS), with an accent on the Accounts Receivable (AR) module. Focus on ensuring accurate functional updates, smooth transaction processing, and timely coordination with business users and technical teams.

Location: Onsite five days a week in Santa Catarina or Santa Maria Office at Monterrey, Nuevo León, Mexico. Domestic relocation assistance is NOT available. Visa sponsorship is NOT available.

Company

Global leader in manufacturing construction and mining equipment, building sustainable communities through innovation.

What you will do

• Work on standard support tickets: analyze issues, provide resolutions, and document outcomes.
• Handle routine Oracle EBS functional configuration issues using established steps.
• Perform functional updates for AR processes and master/transactional data per SOPs.
• Support operational updates like inventory records and system updates (e.g., FS).
• Coordinate with technical teams on defects, enhancements, or complex issues.
• Update tickets with notes, evidence, and details; follow SLA and escalation guidelines.
• Participate in process reviews and suggest improvements.

Requirements

• Advanced English proficiency for cross-site and global collaboration.
• Bachelor's degree in MIS, Computer Information, or equivalent.
• Oracle E-Business Suite (EBS) functional experience.
• Strong functional knowledge of Oracle Accounts Receivable (AR) required.
• Experience in application support model (ticket handling, SLA tracking, documentation).
• Understanding of end-to-end AR processes (invoicing, receipts, adjustments, credit memos, customer maintenance, basic reconciliation).
• Good communication skills and ability to follow SOPs accurately.

Culture & Benefits

• Join a global team focused on progress, innovation, and building sustainable communities.
• Five-days a week onsite with potential sporadic weekend work.
• Equal Opportunity Employer encouraging qualified applicants of any age.