AI Solutions Manager (EMEA)

TL;DR

AI Solutions Manager (EMEA): Partnering with AI/ML teams to drive adoption, shape use cases, and ensure customer success in leveraging AI observability platforms with an accent on account management, expansion opportunities, and technical workshops. Focus on conducting discoveries, running QBRs, monitoring usage, and collaborating with internal teams to deliver measurable business outcomes.

Remote (prioritizing candidates based in London to work with EMEA customers)

Company

hirify.global is the leading AI & Agent Engineering observability and evaluation platform, a Series C company with over $135M in funding serving 150+ enterprises including Booking.com, Uber, and Siemens.

What you will do

• Build and deepen relationships with AI/ML users through regular calls and account management to foster adoption and uncover new use cases.
• Conduct customer discoveries, demo product capabilities, and propose tailored solutions.
• Collaborate with technical teams for implementation, best practices, workshops, and training.
• Run QBRs to demonstrate value, identify opportunities, and strengthen partnerships.
• Monitor product usage, identify upsell opportunities, and advocate for customer needs internally.
• Align support teams with customer priorities and manage renewal cycles.

Requirements

• 3+ years of experience as a Customer Success Manager in SaaS.
• Self-starter mindset thriving in fast-paced, limited-process environments.
• Exceptional organizational skills to manage multiple customer relationships.
• Strong communication for articulating value and fostering collaboration.
• Proven ability to demo technical products and translate value into solutions.
• Customer-first focus with team collaboration.

Nice to have

• Familiarity with AI/ML workflows or GenAI technologies.

Culture & Benefits

• Remote-first company with comprehensive benefits: medical, dental, vision, 401(k), unlimited PTO, generous parental leave, mental wellness support.
• Focus on diversity, inclusion, responsible AI, chats with experts, cultural events like LGBTQ trivia.
• Active subgroups like Lady Arizers and emphasis on bias reduction in AI.