Customer Success Director (SaaS)

TL;DR

Customer Success Director (SaaS): Overseeing segmented portfolios to drive renewal discipline and protect recurring revenue with an accent on operational command and risk transparency. Focus on building rigorous renewal inspection models, eliminating surprises, and aligning account strategy with Sales leadership.

Location: Must be based in New York or within close proximity

Salary: $200,000 - $271,000 USD

Company

hirify.global is a category-defining enterprise planning platform trusted by global organizations to drive financial, operational, and strategic decision-making.

What you will do

• Establish operational command across four portfolios through disciplined segmentation and structured governance.
• Build and institutionalize rigorous renewal inspection models with early warning indicators and mitigation plans.
• Drive forecast accuracy and eliminate renewal surprises to protect recurring revenue.
• Partner closely with Sales leadership to align account strategy, commercial execution, and risk mitigation.
• Elevate post-sales execution via performance management and accountability frameworks.
• Shape and refine a differentiated portfolio motion and influence the evolving coverage model.

Requirements

• 12+ years of experience in SaaS or enterprise software.
• Significant post-sales leadership experience with a proven record of driving best-in-class retention.
• Experience in high-performance, private equity-backed environments with a bias for execution.
• Demonstrated success partnering with Sales leadership to drive aligned GTM execution.
• Must be based in New York or within close proximity.

Culture & Benefits

• Winning Culture that champions diversity of thought and encourages leadership regardless of title.
• Fast-paced, high-performance environment backed by leading private equity (Thoma Bravo).
• Strong commitment to Diversity, Equity, Inclusion and Belonging (DEIB).
• Environment focused on operational excellence, measurable performance, and professional development.