Field Service Technician 1

TL;DR

Field Service Technician 1: Install, service, upgrade, and maintain mailroom/software/locker equipment at customer sites with an accent on diagnosing technical issues and providing effective solutions. Focus on troubleshooting problems independently, training customers on equipment use, and managing service inventory.

Location: Dallas, United States (up to 100% travel to customer sites required)

Company

hirify.global supports businesses of all sizes in digital transformation and growth with reliable automation processes for secure business connections.

What you will do

• Install, service, or upgrade equipment onsite at customer locations.
• Diagnose and troubleshoot technical issues, providing effective solutions.
• Collaborate with customers to understand requirements and offer technical recommendations.
• Provide training and guidance on product operation and maintenance.
• Perform routine maintenance and manage stock of replacement parts.
• Document technical issues for escalation and evaluate needs for additional products or services.

Requirements

• High School Diploma/GED or equivalent, 1-2 years in electrical/mechanical installation and repair
• 1-2 years customer service experience with strong communication skills
• Ability to diagnose, repair equipment, and solve problems independently
• Strong organizational skills, attention to detail, and adaptability
• Willingness to travel up to 100% to customer sites, valid driver's license, clean driving record
• Capable of lifting or moving 55 lbs

Culture & Benefits

• Diverse teams fostering connections with clients and each other
• Opportunities to grow career, develop skills, and make real impact
• Future-focused environment leading in secure and sustainable business connections