Senior Salesforce Developer (Service Cloud)

TL;DR

Senior Salesforce Developer (Service Cloud): Own the end-to-end development lifecycle for new features within Salesforce Service Cloud and Zendesk to improve agent productivity and customer experience with an accent on AI-driven solutions, scalable integrations, and performant architecture. Focus on designing maintainable technical solutions, architecting seamless integrations with data ecosystems, and monitoring feature performance data-driven.

Location: Hybrid from hirify.global hubs: San Francisco CA, Denver CO, Nashville TN (US); Santiago, Chile. Expected to work from office 3+ days a week. Relocation stipend available to hub locations.

Salary: $143,000 - $168,000 USD (San Francisco, CA)

Company

hirify.global builds the data platform powering safe and fair decisions for risk assessment, safety, and compliance, serving 100,000+ customers like DoorDash, Coinbase, and Netflix.

What you will do

• Own end-to-end development for new features in Salesforce Service Cloud and Zendesk.
• Choose optimal tools: declarative changes, custom Apex/code, or 3rd-party apps.
• Collaborate with analysts to build maintainable, performant, scalable solutions.
• Design and maintain AI-driven solutions to enhance agent workflows and customer experience.
• Partner with engineers for feature architecture and ecosystem integrations.
• Monitor performance, troubleshoot issues, and drive enhancements customer-centrically.

Requirements

• 6+ years Salesforce development on Service Cloud; Zendesk a plus.
• Mastery of full SDLC in Agile, including DevOps.
• Experience designing complex, scalable solutions.
• Strong ownership, resilience, urgency, flexibility, and A-player mindset.

Nice to have

• Zendesk development experience.

Culture & Benefits

• Fast-paced, collaborative environment solving complex problems.
• 100% medical, dental, vision coverage; fertility/adoption reimbursement up to $25K.
• Flexible PTO, monthly wellness stipend, learning/development allowance.
• Competitive cash/equity comp, advancement opportunities.
• In-office perks: lunch 5x/week, commuter stipend, snacks/beverages.