Customer Success Manager, Enterprise

TL;DR

Customer Success Manager, Enterprise: Maintain and develop long-term relationships with strategic US Corporate & Enterprise customers, acting as trusted advisor to C-level executives. Focus on auditing delivery processes, preventing issues, ensuring value realization and high ROI, achieving zero churn, and driving cross/up-sales.

Location: USA (Remote)

Company

Global vendor of an agentic CRM & workflow platform with no-code and AI at its core, serving thousands of clients in over 100 countries.

What you will do

• Maintain and develop long-term relationships with strategic customers in the Corporate & Enterprise segment across the US region.
• Act as trusted advisor for assigned accounts, communicating at all levels including C-level executives.
• Control and audit delivery processes in implementation projects, identifying early red flags to prevent issues.
• Help customers achieve desired outcomes, value realization, and high ROI.
• Grow customer portfolios through zero churn and active cross/up-sales.
• Maintain higher than industry average NPS score.

Requirements

• Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in the US (Financial Services experience required)
• Experience working with CRM, BPM, LC/NC solutions (preference)
• English language skills and executive level communication
• Desire to learn and adapt fast to changing market environment
• Customer-centric expert with track record in delivering customer success

Culture & Benefits

• Growth & Development: Clear career paths, mentorship, continuous learning.
• Flexibility & Well-Being: Flexible work arrangements to manage schedule effectively.
• Recognition & Impact: Culture celebrating achievements and empowering contributions.
• Innovative Culture: Embracing new ideas, modern technologies, bold thinking.
• Competitive compensation and benefits package, varying by country and employment type.