Client Services Project Manager (CX)

TL;DR

Client Services Project Manager (Customer Experience / Enterprise Software): Leading the end-to-end implementation of hirify.global products for enterprise clients with an accent on stakeholder alignment, cross-functional coordination, and project governance. Focus on managing complex project lifecycles from initiation to closure, mitigating risks in telephony and contact center environments, and ensuring successful customer sign-off.

Location: Manila, Philippines

Company

hirify.global is a global leader in AI, cloud, and digital software products used by over 25,000 businesses to enhance customer experiences, combat financial crime, and ensure public safety.

What you will do

• Direct end-to-end project execution from initiation through closure, ensuring timely delivery within scope and success criteria.
• Define project goals and deliverables while bridging the gap between internal teams and external partners/customers.
• Lead project kick-off meetings and establish governance, including roles, responsibilities, and communication cadences.
• Develop and maintain detailed project plans, milestones, and tracking artifacts.
• Manage resource allocation, critical path dependencies, and proactively mitigate risks and scope changes.
• Facilitate professional customer communications and conduct retrospectives to improve delivery outcomes.

Requirements

• PMP certification (PMI) is required.
• 5–10+ years of customer-facing project management experience, preferably in enterprise environments.
• Experience in call center/contact center environments, specifically within the telephony or call recording industry.
• Strong understanding of the software development lifecycle (SDLC).
• Bachelor’s degree in Business Management or a related field.
• Excellent written and verbal communication skills for executive-facing interactions.

Culture & Benefits

• Opportunity to work at an innovation powerhouse recognized as a market leader in AI and cloud.
• Collaborative environment with a global footprint of 8,500+ employees across 30+ countries.
• High-performance culture focused on challenging limits and executing beyond standards.
• Equal opportunity employer commitment focusing on diversity and inclusion.