Junior Internal Care & eReputation Manager (E-commerce)

TL;DR

Junior Internal Care & eReputation Manager (E-commerce): Managing multi-channel customer support and brand reputation with an accent on improving user experience and satisfaction for the German market. Focus on coaching outsourced agents, testing new Care tools, and coordinating cross-functional projects.

Location: Hybrid in Bordeaux, France

Company

hirify.global is a global marketplace for refurbished devices focused on reducing environmental impact by making tech reliable and affordable.

What you will do

• Provide quick and clear information to clients via email, phone, social media, and live chat.
• Proactively improve the customer experience with a special focus on the assigned market.
• Coach and advise outsourced agents through daily online support and occasional in-person visits.
• Test and implement new customer-related solutions and tools.
• Collaborate with Care Ops and Content & Training teams on transversal projects.
• Act as the voice of the customer within the organization to drive improvements.

Requirements

• Fluency in English and German.
• At least 1 year of experience in a Customer Care position.
• Excellent written and oral communication skills.
• Strong analytical skills and ability to manipulate data.
• Must be based in or able to work in Bordeaux, France for the hybrid setup.

Nice to have

• Previous work experience in e-commerce and/or social media.
• Experience coordinating projects across different teams and showcasing impact.

Culture & Benefits

• Mission-driven work environment focused on sustainability (B Corp certified).
• Hybrid model: 2 remote days per week, 1 remote week per quarter, and 3 flex days.
• Employee Resource Groups, mentorship programs, and cultural competency training.
• Inclusive workplace with comprehensive accessibility policies.