Customer Onboarding Executive - German

TL;DR

Customer Onboarding Executive (German): Lead small and medium hospitality clients through onboarding for cloud PMS with an accent on education, motivation, and product usage optimization. Focus on managing relationships, providing support via chat/phone/video, and gathering insights for continuous improvements.

Location: Located in Spain, flexible hybrid working options, work from anywhere for a few weeks per year via Workation policy.

Company

Hotel Tech unicorn valued at $2.5b, providing industry-leading cloud property management solutions to global hospitality brands across 85+ countries.

What you will do

• Lead small and medium clients through the onboarding process.
• Liaise with customers via video, email, phone, and live chat to educate and motivate them.
• Manage high volumes of interactions using tools and systems.
• Identify trends, gather insights, and share feedback to improve customer experience.
• Ensure training programs meet customer needs and facilitate ad-hoc sessions.

Requirements

• Fluency in Spanish and German
• Located in Spain
• 1-3 years hospitality technology experience, ideally with PMS, POS, or similar systems
• Customer support or onboarding background, managing multiple clients and SLAs
• Strong organizational skills to handle 30+ clients
• Proactive problem-solving mindset

Nice to have

• Higher education in Hotel Management, IT, Travel Business, or related
• Additional European languages (French, Italian)
• Experience with hirify.global or other cloud PMS, project management certifications

Culture & Benefits

• Unlimited paid holiday and best-in-class parental leave (6 months fully paid for primary caregivers)
• Company share program, monthly EDGE time for personal development
• Home office setup budget, working-from-home and healthcare allowances
• Team events, socials, and regional perks
• Open communication, Slack channels for interests, weekly all-hands meetings