Client Support Manager (Fintech)

TL;DR

Client Support Manager (Fintech): Leading the Client Support function to provide high-quality operational and technical support to clearing members across all asset classes with an accent on service excellence and operational resilience. Focus on optimizing post-trading processes, resolving complex technical incidents, and improving overall client satisfaction.

Location: Paris, France

Company

hirify.global Clearing is a multi-asset-class clearing house that provides risk management capabilities for hirify.global’s cash, financial and commodity derivatives markets.

What you will do

• Lead the Client Support team to ensure effective and timely resolution of client queries and incidents.
• Act as the primary point of contact for clearing members, providing technical support throughout the post-trading lifecycle.
• Monitor service levels and implement best practices to enhance client satisfaction.
• Collaborate cross-functionally with Operations, Risk, IT, and Product teams to resolve complex issues.
• Analyze client feedback and operational data to identify trends, risks, and service opportunities.
• Prepare and deliver regular reports and updates to senior management and stakeholders.

Requirements

• Degree in Economics, Finance, Business Administration, or a related field.
• Minimum 5 years of experience in post-trading, clearing, or client support within a financial institution.
• Solid understanding of post-trading processes and their operational impact.
• Proven experience in client-facing roles with strong relationship management skills.
• Excellent communication skills in English.
• Proficiency in Microsoft Office tools.

Nice to have

• Proficiency in additional European languages.

Culture & Benefits

• Work within a dynamic and collaborative team at the heart of European capital markets.
• Contribute to the resilience and efficiency of critical post-trading operations.
• Access to professional development opportunities and a diverse, inclusive workplace.
• Ability to make a tangible impact on the quality of service delivered to clients.