Growth Engagement Manager (LegalTech)

Location: On-site in Munich, 5 days a week

Company

AI-native workspace redefining legal work, trusted by global firms like Cleary Gottlieb and Linklaters across 40+ countries.

What you will do

• Own customer journey from onboarding to renewal for DACH law firms and legal teams.
• Lead implementation, enablement, and tailored success plans to drive adoption.
• Act as strategic advisor to uncover use cases and maximize value realization.
• Identify expansion opportunities, handle commercial negotiations, upsells, and renewals.
• Monitor health metrics, mitigate churn risks, and ensure retention.
• Collaborate with Product, Engineering, and Marketing to turn feedback into insights.
• Build and refine the Engagement playbook in an early-stage team.

Requirements

• 5–7 years in engagement management, client advisory, or account leadership in B2B SaaS, professional services, or consulting
• Track record in customer retention, expansion, and satisfaction
• Hunter mentality for finding and closing commercial opportunities
• Experience with legal, compliance, or regulated industries
• Strong project management and onboarding skills
• Excellent communication for high-level and hands-on interactions
• Comfortable in office 5 days a week for in-person collaboration
• High EQ, commercial instinct, data-driven with metrics focus
• Thrives in fast-paced, early-stage environments building playbooks

Culture & Benefits

• Fast-scaling entrepreneurial environment where ideas and growth are prioritized.
• Build strategic relationships with world-leading law firms on impactful problems.
• Visible role connected to clients, product evolution, and senior leadership.
• Competitive salary with high-upside equity program.
• In-person collaboration culture emphasizing high-performance and diversity.