Growth Engagement Manager (LegalTech)

TL;DR

Growth Engagement Manager (LegalTech): Own the post-sale customer journey for law firms and legal teams in the DACH region with an accent on onboarding, adoption, expansion, and renewals. Focus on strategic advising, uncovering use cases, driving commercial negotiations, and reducing churn through health metrics and client feedback.

Location: On-site in Munich, 5 days a week

Company

AI-native workspace redefining legal work, trusted by global firms like Cleary Gottlieb and Linklaters across 40+ countries.

What you will do

• Own customer journey from onboarding to renewal for DACH law firms and legal teams.
• Lead implementation, enablement, and tailored success plans to drive adoption.
• Act as strategic advisor to uncover use cases and maximize value realization.
• Identify expansion opportunities, handle commercial negotiations, upsells, and renewals.
• Monitor health metrics, mitigate churn risks, and ensure retention.
• Collaborate with Product, Engineering, and Marketing to turn feedback into insights.
• Build and refine the Engagement playbook in an early-stage team.

Requirements

• 5–7 years in engagement management, client advisory, or account leadership in B2B SaaS, professional services, or consulting
• Track record in customer retention, expansion, and satisfaction
• Hunter mentality for finding and closing commercial opportunities
• Experience with legal, compliance, or regulated industries
• Strong project management and onboarding skills
• Excellent communication for high-level and hands-on interactions
• Comfortable in office 5 days a week for in-person collaboration
• High EQ, commercial instinct, data-driven with metrics focus
• Thrives in fast-paced, early-stage environments building playbooks

Culture & Benefits

• Fast-scaling entrepreneurial environment where ideas and growth are prioritized.
• Build strategic relationships with world-leading law firms on impactful problems.
• Visible role connected to clients, product evolution, and senior leadership.
• Competitive salary with high-upside equity program.
• In-person collaboration culture emphasizing high-performance and diversity.