Operations Specialist (Restaurant SaaS)

Location: Berlin, Germany; on-site

Company

hirify.global is building a connected restaurant management system that combines sales, reservations, kitchen preparation, payments, and operational data in one platform.

What you will do

• Run restaurant onboarding, including training, connection, and implementation with restaurant teams.
• Solve merchant problems on the ground while supporting live restaurant operations.
• Support restaurants during their first month after go-live.
• Identify improvements for operational processes, materials, and systems.
• Identify product and process gaps and communicate them to product, engineering, and central operations teams.

Requirements

• At least 1–2 years of experience in hospitality, early-stage startup operations, fast-paced account management, or customer operations.
• Strong communication skills, including proactive customer contact and expectation management.
• Ability to organize multiple priorities and work effectively in a fast-paced environment.
• Interest in learning the product in depth and applying that knowledge to customer operations.
• Comfortable working in both German and English.
• Flexibility to work hours that fit merchant needs.

Culture & Benefits

• Startup environment focused on improving hospitality operations.
• Startup equity.
• Competitive salary.
• Flexible time off.
• Team events.
• AI is used to improve writing, analysis, building, and operational efficiency.