Gifted | Client Success Agent

TL;DR

Client Success Agent: Act as primary point of contact for clients and gift recipients, managing support tickets, leading brief calls, troubleshooting issues, and delivering tailored product demos and walkthroughs. Focus on resolving problems, gathering feedback, identifying trends, and collaborating with product teams to improve processes and customer experience.

Location: Remote within Brazil, Colombia, Mexico, or Argentina

Company

hirify.global is a global employee recognition and client gifting platform that automates milestone-based rewards with a free-to-use model and global catalog.

What you will do

• Respond to and manage inbound support tickets professionally, troubleshoot issues, and escalate when needed
• Lead brief client calls to address questions, provide support, and act as trusted point of contact for assigned accounts
• Deliver tailored product demos and walkthroughs based on user needs and experience levels
• Gather customer feedback, identify trends, and share insights to improve processes
• Collaborate cross-functionally with product teams to resolve issues and communicate customer needs

Requirements

• At least 2 years experience in customer support, customer success, or account management
• Strong written and verbal communication skills; comfortable leading calls and presenting
• Problem-solving mindset, attention to detail, and ability to manage multiple priorities
• Strong time management, organizational skills, and quick learning of technical concepts
• Proactive, customer-first personality with follow-up ownership
• Experience and preference for remote work; availability during standard business hours with flexibility; no vacation during peak periods (November-December) except federal holidays

Culture & Benefits

• Fast-paced environment with flexibility to adapt to changing priorities
• Customer-first focus emphasizing high responsiveness and positive experience
• Remote work preferred with global team support