Customer Support Manager (SaaS)

Customer Support Manager
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Hi there! 👋🏻

Hi, I’m Andrea, Chief Commercial Officer at MeetingPackage. I’m looking for a Customer Support Manager to join our friendly and growing Customer Support team.

Right now, our team consists of three Customer Support Agent handling incoming tickets. This creates a unique opportunity for you to build and shape our Customer Support function almost from scratch, while playing a key role in scaling the department as we grow.

This role sits at the heart of our customer experience. You will be responsible for ensuring our customers feel we are "Always there, always fast", with a high-quality support, while also developing processes, tools, and best practices that set us up for long-term success.

As our Customer Support Manager, you will take ownership of the support function, leading day-to-day operations, coaching and coordinating the team, and working closely with product, customer success, implementations, sales, and tech teams to continuously improve the customer journey. At the beginning, you will also be involved in handling support tickets.

We’re looking for someone who enjoys building, not just maintaining, someone who is proactive, structured, and passionate about delivering outstanding customer experiences to our customers. In this role, you will partner with our software key users and internal teams to drive continuous improvements, proactively resolving underlying issues and reducing future ticket volume.

We at MeetingPackage are a diverse team of 50+ professionals from 20+ nationalities. We value transparency, communicating with trust and honesty, and ownership, embracing an "I'll figure it out" attitude. Teamwork is essential—we learn from and support one another, always striving to win as one. Our ambition drives us to think big, tackle challenges, and continuously improve. And through it all, we never forget the importance of laughter—taking our work seriously but not ourselves, staying friendly, open, and always ready for a good laugh. We come together regularly, for example by organizing kick-off events—most recently in Alicante, Spain, in January 2026.

Our HQ is located in Espoo, Finland, but we have many customers in Europe and the UK, mostly in the CET time zone. You can work remotely anywhere within Europe.




YOU'LL FEEL AT HOME IF YOU…
Have solid experience in customer support, and at least a few years of experience in people leadership.Have been working with SaaS software before.Are skilled at bringing structure to chaos.Have a deep knowledge in ticketing sollutionsAre able to build rapport and credibility with customers.Are comfortable with AI and have been using it in your work.Enjoy working in a diverse environment where ownership, trust, and collaboration are expected from everyone.Embrace and contribute to our core company values—Transparency, Ownership, Teamwork, Ambition, and Laughter—that guide us daily.Communicate fluently in English, both written and spoken.Are based in Europe with a valid work permit.



WHY NOW IS A GREAT TIME TO JOIN?
* You're in good care. We offer compensation that includes a monthly salary and option package, healthcare, and a weekly 1-hour workout break. In addition, you'll get the tools & equipment of your choice and support for a remote office.


* We're on the move. We have enough capital to fuel our growth and are willing to find only the knowledgeable people to build a company everybody enjoys working at.


* You're joining a team, not just a company. Together, we celebrate, brainstorm and innovate.


* The industry is evolving. Hotels and venues have been manually working on bookings for a long time. We're helping our customers – and the industry – to take meeting and event booking online.






OUR HIRING PROCESS:
* Recruiter screening call


* First interview with our Chief Commercial Officer Home assignment