Customer Care Agent (German Speaker)

TL;DR

Customer Care Agent (German Speaker) (Medtech): Managing customer inquiries via email and live chat for a digital dermatological healthcare platform with an accent on payment assistance and order processing. Focus on optimizing the customer experience and collaborating with medical and product teams to improve service processes.

Location: Remote in South Africa (Johannesburg)

Company

A fast-growing healthcare company revolutionizing dermatological care through personalized and accessible online treatments.

What you will do

• Serve as the primary contact for customers via email and live chat, ensuring professional and prompt responses.
• Assist customers with payment processing, orders, and general treatment-related inquiries.
• Analyze customer service trends and provide insights to optimize the user experience.
• Collaborate with Medical, Product Management, and Business Development teams to enhance satisfaction.
• Support the continuous improvement of internal customer service processes for better efficiency.

Requirements

• Fluent German (spoken and written) with excellent communication skills.
• Must be based in South Africa.
• Proficiency in MS Office and ability to adapt to new digital tools.
• Strong problem-solving abilities and patience in high-pressure situations.
• Ability to work independently and collaboratively in a fast-paced environment.

Nice to have

• Interest in dermatology, healthcare, or the beauty industry.
• Previous experience in customer service roles.

Culture & Benefits

• Stable employment with competitive compensation.
• Opportunities for professional career growth.
• Fully remote work arrangement.
• Access to a community of over 25,000 marketing and tech professionals.