Client Support Specialist (Fintech)

TL;DR

Client Support Specialist (Fintech): Troubleshooting and resolving complex merchant and end-user issues within the Open Banking Payments ecosystem with an accent on omni-channel support and technical API inquiries. Focus on owning customer issues end-to-end, educating clients on product benefits, and ensuring timely resolution of financial transactions.

Location: Remote (Must be based in Brazil, specifically Vitória, Espírito Santo)

Company

Global leader in Open Banking Payments establishing Pay by Bank as the new checkout standard for consumers and merchants worldwide.

What you will do

• Provide omni-channel support to customers via email, chat, messaging, and phone.
• Use a systematic approach to isolate, understand, and resolve complex technical and financial problems.
• Manage customer issues end-to-end, engaging internal and external stakeholders to ensure timely resolution.
• Educate customers on how to maximize the benefits of hirify.global products and services.
• Answer technical questions regarding API implementations, UI, and transaction inquiries.
• Resolve business and financial queries related to payment status, declines, and collections.

Requirements

• Solid experience in a customer support or operations role.
• Excellent English skills (written and verbal) are required.
• Must be based in Vitória, Espírito Santo, Brazil.
• Strong empathy and a passion for helping customers.
• Proven ability to support customers effectively across email, chat, and phone channels.

Nice to have

• Previous knowledge of Salesforce Service/CRM.

Culture & Benefits

• Inclusive and diverse work environment that celebrates all forms of diversity.
• Dynamic, entrepreneurial, and high-growth company atmosphere.
• Commitment to being an Equal Opportunity Employer.
• Focus on merit-based advancement and professional qualifications.