Finance Customer Support Specialist

TL;DR

Finance Customer Support Specialist (Customer Support): Managing payment records and author accounts for a publishing platform with an accent on payment recovery and account verification. Focus on managing a personal caseload of billing cases, handling outbound communications, and ensuring accurate financial documentation.

Location: Remote (Argentina)

Company

hirify.global is a next-generation AI-powered book publishing platform rebuilding the industry to make professional publishing accessible to all authors.

What you will do

• Contact authors via phone, email, and SMS to facilitate the processing of outstanding payments.
• Assist authors with account verifications and royalty withdrawal processes to ensure a smooth experience.
• Manage a personal pipeline of open cases with full accountability for follow-ups and resolutions.
• Maintain precise and up-to-date payment records and commitment logs.
• Escalate complex cases and document all interactions clearly.

Requirements

• Advanced written and spoken English proficiency is required (CVs in other languages will not be considered).
• Exceptional organizational skills to juggle multiple accounts, dates, and daily follow-ups.
• Confidence and comfort in handling difficult conversations over the phone.
• Strong attention to detail regarding numbers and financial records.
• Empathetic and patient communication style when dealing with creative professionals.
• Proactive and self-driven approach to case management.

Nice to have

• Previous experience in collections, accounts receivable, or customer support.
• Familiarity with tools such as Salesforce, Metorik, WordPress, and ClickUp.
• Ability to thrive in a fast-paced, ever-changing environment.

Culture & Benefits

• Remote work with a flexible schedule.
• Collaborative international team environment.
• Opportunities for professional growth and training.
• The chance to make a direct impact on customer satisfaction and the publishing process.