Technical Support Engineer II

TL;DR

Technical Support Engineer II (z/OS): Assist Rocket customers with installation, setup, configuration, and troubleshooting of software products on IBM z/OS platforms with an accent on database and application development environments like CICS, IMS, ADABAS. Focus on analyzing reported symptoms, resolving issues efficiently, and guiding development teams toward permanent solutions.

Location: United States, remote

Salary: $57,500 - $77,625 annual

Company

Provider of software solutions for mainframe and hybrid cloud environments.

What you will do

• Identify and complete support tasks in a fast-paced environment.
• Troubleshoot and resolve customer-reported problems with Rocket products.
• Work directly with customers and partners for efficient resolutions.
• Track all customer interactions in approved systems.
• Guide development teams on permanent fixes based on analysis.

Requirements

• BS degree in Computer Science/Information Technology
• 2+ years in IBM z/OS as Systems Programmer, DBA, or Application Developer
• 1+ years with z/OS databases/apps: CICS, IMS, ADABAS, IDMS, or VSAM
• Experience with JCL, ISPF, and SMP/E
• Solid analytical and troubleshooting skills with z/OS and TCP/IP
• Excellent verbal/written communication and customer service skills

Nice to have

• Knowledge of Web Services (SOAP, REST), app servers (WebSphere), ODBC/JDBC
• DB2 utilities/stored procedures, DB2 LUW, z/OS Cobol/Natural
• Microsoft SQL Server, Oracle, RACF/ACF2/Top Secret
• OS: Windows, Red Hat Linux, Sun Solaris
• IBM InfoSphere Data Replication or Rocket Data Replication/tcVision

Culture & Benefits

• Unlimited vacation time, paid holidays, and sick time
• Health, wellness, life, and disability coverage options
• 401(k) and Roth retirement savings with matching
• Monthly student debt benefit and tuition/certificate reimbursement
• Leadership and skills training opportunities