Technical Partnership Manager (SaaS)

TL;DR

Technical Partnership Manager (SaaS/Hospitality): Acting as a bridge between the Connectivity Team and integration partners to ensure operational excellence and successful go-lives with an accent on technical scoping, partner performance, and commercial alignment. Focus on resolving complex technical blockers, managing a wide ecosystem of integration accounts, and streamlining onboarding processes.

Location: 100% Remote (Global), with occasional travel for team meetings

Company

hirify.global is a SaaS provider offering connectivity and distribution solutions for the luxury hotel industry.

What you will do

• Lead technical scoping and requirements gathering to define the Connectivity Team's roadmap.
• Manage the end-to-end go-live process for new integrations and maintain performance for existing ones.
• Act as the primary technical contact for approximately 100 standard integration accounts to resolve development blockers.
• Collaborate with partners to address technical issues and implement functional enhancements.
• Develop and maintain integration manuals and onboarding best practices.
• Monitor partner performance via the CPP framework and handle commercial negotiations for client contracts.

Requirements

• Proven experience in the hospitality sector or within a SaaS company serving this industry.
• Solid understanding of SaaS connectivity and cloud software integration environments.
• Ability to manage multiple simultaneous projects and prioritize tasks in a fast-paced setting.
• Strong analytical and problem-solving skills to resolve complex technical hurdles.
• English: Minimum C1 level required for daily communication with international partners.
• Location: Must be able to work 100% remotely.

Culture & Benefits

• Full remote work flexibility (work from wherever you are most productive).
• Annual "Work with Us, Travel with Us" luxury hotel stay voucher.
• Dedicated professional development fund and English language classes.
• Comprehensive medical and life insurance coverage.
• 24–26 days of annual leave plus 2 additional CSR days for volunteering.
• Flat hierarchy with regular team retreats and integration events.