Dispute Specialist (Fintech)

TL;DR

Dispute Specialist (Fintech): Managing end-to-end payment disputes across card schemes with an accent on chargebacks, fraud trends, and compliance. Focus on maintaining operational accuracy, identifying risk patterns, and coordinating cross-functional resolutions.

Location: Hybrid in Czech Republic or Spain

Salary: Czech Republic: CZK 589,000 – 813,500 per year, Spain: €30,000 – €35,000 per year

Company

A Hotel Tech unicorn providing a connected hospitality cloud that enables global hotel brands to accelerate their digital transformation.

What you will do

• Manage the end-to-end handling of payment disputes, including case review, evidence preparation, and submission.
• Maintain dispute queues according to card scheme timelines and compliance standards.
• Communicate with merchants to request supporting documentation and provide timely case updates.
• Identify potential risks, recurring issues, and process gaps during daily case handling.
• Collaborate cross-functionally with PayOps, Fraud Operations, and Customer Success teams.
• Contribute to reporting and SOP updates to improve prevention strategies and workflows.

Requirements

• Fluent English communication skills (written and verbal).
• Previous experience in payments, chargebacks, fraud operations, or customer operations.
• Working knowledge of Visa and Mastercard dispute stages, evidence requirements, and deadlines.
• Confidence using PSP portals and internal dispute tooling in a high-volume environment.
• Analytical mindset and high attention to detail.
• Must be based in the Czech Republic or Spain.

Nice to have

• Experience with SQL, Python, PowerBI, or other analysis tools.
• Comfortable using AI tools to summarize cases, draft communications, or analyze trends.

Culture & Benefits

• Participation in the company share program.
• Unlimited paid holiday and flexible hybrid working options.
• Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary).
• Monthly "EDGE" time dedicated to exploration and personal development.
• One-off home office setup budget and monthly healthcare allowances.