Technical Support (SaaS)

TL;DR

Technical Support (SaaS): Managing and resolving technical incidents for a secure digital transactions platform with an accent on system integrations and authentication protocols. Focus on monitoring environment logs, performing SQL queries, and configuring system components to ensure seamless client onboarding.

Location: Hybrid in Valencia, Spain

Company

European leader in secure digital transactions and cloud-native platform for identity verification and electronic signatures.

What you will do

• Manage and resolve technical incidents and monitor automatic notifications.
• Perform environment monitoring, log reviews, and SQL queries.
• Configure tools and implement integrations with other systems based on client needs.
• Manage authentication protocols (LDAP, SAML, SSO) and licenses.
• Conduct meetings with clients to provide technical clarifications on integration.
• Ensure compliance with ISO/IEC 27001 and ENS security policies.

Requirements

• Advanced Vocational Training in IT or similar experience.
• At least 2 years of experience in a similar role (ideal).
• Fluency in both Spanish and English is mandatory.
• Ability to handle remote connections to client servers.
• Strong pragmatism, ownership, and effective communication skills.

Culture & Benefits

• Flexible hybrid work setup and working hours.
• Intensive summer schedule and intensive Fridays throughout the year.
• 100% health insurance for employees and children.
• Flexible benefits via Coverflex.
• Access to LinkedIn Learning and a day off for your birthday.

Hiring process

• HR Discovery Call.
• Technical/Business interview and a business case.
• Personality assessment.
• Final business interview with case feedback and reference check.