Sales Operations Analyst (Life Sciences)

TL;DR

Sales Operations Analyst (Life Sciences): Strengthening commercial data, systems, and reporting processes with an accent on CRM optimization and performance tracking. Focus on developing analytical dashboards, automating reporting frameworks, and maintaining forecasting models to inform commercial decision-making.

Location: Home Based (Serbia)

Company

hirify.global is a full-service Clinical Research Organization (CRO) delivering clinical studies from first-in-man through Phase III.

What you will do

• Administer and optimize the CRM platform (preferably Salesforce), managing data structures, automation, and workflows.
• Develop and maintain analytical and visualization tools to monitor pipeline, performance metrics, and forecasting accuracy.
• Automate reporting frameworks to deliver high-quality commercial insights to the leadership team.
• Maintain forecasting models that track opportunity status, conversion probabilities, and projected revenue.
• Collaborate cross-functionally with Sales, Finance, Marketing, and IT to ensure data consistency across systems.
• Develop Sales Tool Kits and refine commercial processes based on data-driven insights.

Requirements

• Degree in Business, Data Analytics, Life Sciences, or a related discipline.
• Experience supporting sales or commercial operations in a data-driven environment.
• Working knowledge of CRM platforms (Salesforce preferred) and their data structures.
• Proficiency in Microsoft Excel and general data management tools.
• Understanding of sales reporting, forecasting, and pipeline management principles.
• Must be based in Serbia

Nice to have

• Experience working within a Clinical Research Organization (CRO) or other regulated industry.
• Exposure to Salesforce administration or configuration tasks.
• Familiarity with data visualization tools such as Power BI or Tableau.
• Experience coordinating system or reporting projects with technical or outsourced teams.

Culture & Benefits

• Passion-driven environment focused on improving patients' lives and advancing medicine.
• Responsive and agile company structure.
• Permanent full-time employment.
• Home-based work arrangement.