Commercial Growth Manager (Consumer Services)

TL;DR

Commercial Growth Manager (Consumer Services): Driving revenue and scaling consumer service portfolios with an accent on data-led growth strategies and customer retention. Focus on translating trading metrics into financial results and optimizing multi-service proposition performance.

Location: London, United Kingdom (Hybrid, 2 days in office)

Company

hirify.global is a service provider that consolidates energy, broadband, mobile, and insurance into a single bill to help customers save time and money.

What you will do

• Develop and manage customer retention programs across a multi-service proposition.
• Lead the delivery of quarterly forecasts and create robust growth strategies to achieve business targets.
• Produce deep-dive reporting and dashboards using SQL and Looker to identify opportunities and areas for improvement.
• Build business cases for commercial decisions and negotiate external partner contracts and terms.
• Own the selection, extraction, and compliance of data for outbound dialing.
• Identify barriers to trading performance and collaborate with stakeholders to streamline complex processes.

Requirements

• Significant experience as a Commercial or Trading Manager within a consumer services business.
• Proven experience managing customer retention programs in a subscription-led business.
• Deep proficiency in analytical tools including Excel, Looker, Big Query, and Data Studio.
• Comprehensive understanding of Trading KPIs and their relationship with wider business goals.
• Knowledge of contact center operations and digital environments.
• Proven ability to manage and implement end-to-end cross-functional workstreams.

Culture & Benefits

• Industry benchmarked salary and annual discretionary performance-based bonus.
• Hybrid working model with 2 days in the office and flexible working arrangements.
• Matched contribution pension scheme and life assurance up to 4x salary.
• Private health insurance, free Virtual GP, gym discounts, and wellbeing apps.
• Holiday trading (buy and sell up to 5 days per year) and access to Perkbox.
• Family-friendly policies and a strong commitment to career development via coaching and learning.