Quality Assurance & Customer Support Engineer

Location: Hybrid, with an average of 2 days per week in an HPE office. U.S. citizenship is required for services in a FedRAMP High compliant environment. Team meetings are required three times per week during early or late hours to support international teams and customers.

Company

hirify.global is a global edge-to-cloud technology company developing solutions that connect, protect, analyze, and manage data and applications.

What you will do

• Validate Web UI and REST API functionality across staging and production environments.
• Investigate, reproduce, and debug customer-reported issues while providing clear updates and driving timely resolution.
• Log, prioritize, and manage defects and enhancements in collaboration with engineering teams.
• Build and maintain test environments and testbeds for testing, issue reproduction, and validation.
• Maintain regression test plans and release-readiness coverage.
• Develop automated tests with Python and modern frameworks, using AI-assisted tools to improve coverage and troubleshooting.

Requirements

• 4–6 years of combined experience in QA, software testing, customer support, or related engineering roles, or 6+ years of such experience.
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• Proficiency in Python and a solid understanding of programming, software development, and testing practices.
• Strong written and verbal communication, analytical thinking, attention to detail, and proactive problem-solving skills.
• Ability to manage priorities independently in a fast-paced, cross-functional environment.
• U.S. citizenship is required.

Nice to have

• Experience testing and troubleshooting Web applications and REST APIs.
• Experience with Selenium, pytest, regression test cases, or Django REST Framework and similar APIs.
• Experience using AI-assisted tools for debugging, test creation, or workflow efficiency.
• Exposure to L2/L3 networking concepts.

Culture & Benefits

• Hybrid work model with flexibility to manage work and personal needs.
• Comprehensive health, financial, and emotional wellbeing benefits.
• Personal and professional development programs supporting career growth.
• Inclusive workplace that values varied backgrounds and individual uniqueness.