Manager, CX AI Strategy (AI)

TL;DR

Manager, CX AI Strategy (AI): Driving the strategy and execution of AI, automation, and self-serve initiatives within Customer Experience with an accent on optimizing athlete support. Focus on simplifying support workflows, proactively resolving customer issues, and building an AI-leading CX team.

Location: Hybrid in San Francisco, CA (must be on-site 3 days per week)

Salary: $130k - $140k

Company

hirify.global is a leading app for active people, providing a global community for athletes to track workouts and make progress together.

What you will do

• Drive the strategy, execution, and continuous improvement of AI, automation, and self-serve capabilities within the CX organization.
• Leverage AI to provide superior support to users and enable CX teams to work more effectively.
• Proactively resolve customer issues and simplify complex support workflows.
• Work cross-functionally to step-change customer support and improve the speed and quality of answers.
• Build and scale a best-in-class, AI-leading Customer Experience team.

Requirements

• Proven experience in driving AI and automation strategies within a customer experience context.
• Ability to work cross-functionally to drive business impact.
• Must be based in the San Francisco, CA area to meet the 3-day per week on-site requirement.

Culture & Benefits

• Flexible hybrid work model.
• Inclusive and diverse workplace culture.
• Opportunity to work at a high-growth company backed by top-tier investors like Sequoia Capital and TCV.