Agent Experience Designer, Voice (AI)

TL;DR

Agent Experience Designer, Voice (AI): Designing and optimizing multilingual voice interfaces for AI agents across EMEA markets with an accent on voice quality, language normalization, and cultural adaptation. Focus on evaluating speech synthesis providers, creating regional best practices, and scaling high-touch design sessions for strategic customers.

Location: On-site in London

Company

hirify.global is an AI platform helping businesses build more human customer experiences.

What you will do

• Drive multilingual launches in EMEA, owning voice readiness and quality across a portfolio of customers and languages.
• Evaluate and recommend speech synthesis providers, models, and voices to meet regional needs.
• Conduct scalable voice design and selection sessions for strategic customers.
• Develop and document EMEA-specific voice guidance, including text normalization and cultural norms.
• Partner with Voice Engineering and deployment teams to triage and resolve voice issues quickly.

Requirements

• 3+ years of experience in experience or conversation design in a hands-on product craft role.
• Strong regional and multilingual instincts for EMEA languages (English, French, German, Spanish, Italian, Portuguese, Arabic, Dutch, and Nordic languages).
• Ability to handle multiple customer contexts simultaneously while staying organized.
• Confidence working directly with customer stakeholders in co-creation settings.
• Must be based in London for on-site work.

Nice to have

• Experience with speech synthesis and conversational agents.
• Deep expertise with EMEA language families.
• Familiarity with provider and voice evaluation.
• Background in linguistics, sound editing, or music.
• Experience enabling teams via playbooks, training, and internal tooling.

Culture & Benefits

• Flexible (unlimited) paid time off.
• Comprehensive medical, dental, and vision benefits for employees and their families.
• Parental leave and fertility/family building benefits through Carrot.
• Retirement plans, life insurance, and disability benefits.
• Daily lunch, snacks, coffee, and a discretionary benefit stipend.
• Unique perks such as free alphorn lessons.