Support Operations Specialist (Fintech)

TL;DR

Support Operations Specialist (Fintech): Own tools, workflows, and processes powering the support function, designing automations and leveraging AI to handle repetitive work at scale. Focus on deploying AI-powered tools, analyzing support data for trends and improvements, and partnering with Engineering and Product for resolutions and roadmap feedback.

Location: Based in New York City

Salary: $60K – $80K • Offers Equity

Company

Market leader in embedded finance offering ready-to-launch banking and capital services to millions of end-users across ~100 customers.

What you will do

• Design, build, and improve automated workflows to reduce manual effort in support
• Deploy and manage AI-powered tools to boost support capacity and quality
• Own the support tech stack including ticketing, knowledge base, and integrations
• Analyze support data to identify trends, root causes, and drive product/process improvements
• Partner with Engineering and Product to escalate issues and track fixes
• Triage complex customer inquiries and coordinate resolutions across teams
• Own the customer feedback loop to influence the product roadmap

Requirements

• 1-2 years in support operations or building AI/automated workflows
• Hands-on experience with automations using Zapier, custom scripts, or AI building
• Quick learner comfortable in fast-moving environments
• Process-improvement mindset: question existing processes and seek automation opporthirify.globalies
• Enthusiasm for fintech and financial infrastructure

Culture & Benefits

• Join a global team passionate about creating a more equitable financial ecosystem
• Work with repeat founders with technical backgrounds building a successful company
• Fast-growing team that empowers clients and end-customers
• Equity offered