Order Processor (Cybersecurity)

TL;DR

Order Processor (Cybersecurity): Processing and validating customer orders end-to-end in Salesforce and NetSuite with an accent on accurate documentation, pricing, and timely fulfillment. Focus on resolving order discrepancies across cross-functional teams and implementing process improvements to increase efficiency.

Location: Must be located in the San Francisco Bay Area and able to report onsite to the Santa Clara, CA office five days a week

Salary: $29–$32 per hour

Company

hirify.global is the creator of the most secure passkeys and a leading provider of hardware authentication security keys.

What you will do

• Execute entry, validation, and processing of customer purchase orders in SFDC, NetSuite, and YaaS.
• Partner with Deals Desk, Sales, Finance, Production, and Logistics to resolve order issues and exceptions.
• Monitor orders from creation through delivery and proactively address shipping delays.
• Manage the purchase order lifecycle and returns process according to company guidelines.
• Create and maintain Standard Operating Procedures (SOPs) and detailed Work Instructions.
• Identify workflow bottlenecks and implement process improvements to increase team efficiency.

Requirements

• Minimum 2 years in a similar order processing, order management, or operations role.
• Proficiency with NetSuite, Salesforce (SFDC Service Cloud), Magento, and Stripe.
• Proficiency with G-Suite apps (Docs, Sheets, Slides).
• Demonstrated ability to document SOPs and implement process improvements.
• Strong problem-solving skills and excellent written and verbal communication.
• Must be based in the San Francisco Bay Area and work onsite in Santa Clara, CA 5 days a week.

Culture & Benefits

• Comprehensive health plans with 100% employer-paid premiums for employees.
• 401K match up to 6% with immediate vesting.
• $1,200 annual wellness reimbursement for gym memberships or fitness classes.
• Yearly development stipend of $3,000 and access to a mentorship program.
• Generous time off: 15 vacation days, 10 holidays, and 7 sick days.
• Paid parental leave (8 to 16 weeks depending on the role).