Implementation Specialist (SaaS)

TL;DR

Implementation Specialist (SaaS): Guiding new accounting firms through account configuration and software onboarding with an accent on user adoption and technical setup. Focus on project-managing implementation timelines, conducting feature-specific training, and facilitating seamless hand-offs to Customer Success Managers.

Location: Must be based in South Jordan, UT

Company

hirify.global is a fast-growing SaaS company building simple, efficient software for accounting firms to revolutionize the industry's practice management.

What you will do

• Guide new customers through initial account configurations and ensure proper software setup.
• Deliver world-class onboarding through feature-specific training calls, screen shares, and email communications.
• Track personal and customer goals to provide data-driven insights for implementation clients.
• Proactively drive software adoption by providing value, use cases, and best practices during the first 60 days.
• Manage data and file migration success in collaboration with internal teams.
• Provide real-time technical troubleshooting and basic configuration services during live customer calls.

Requirements

• 1-2+ years of experience in implementation.
• 1-2+ years of experience within the SaaS industry.
• Strong organizational, creativity, and project management skills.
• Ability to drive productivity independently as a self-starter.
• Excellent written and verbal English communication skills.
• Must be based in South Jordan, UT.

Nice to have

• Advanced MS Excel skills.

Culture & Benefits

• Flexible Paid Time Off and 10 company holidays.
• Comprehensive health benefits including Medical, Dental, and Vision with an HSA match.
• 401(k) with 100% match up to 3% and immediate vesting.
• Paid New Parent and Birthing Parent Leave.
• Peer-to-peer recognition program via Nectar.
• Inclusive environment with ERG Committees and a fully-stocked kitchen.

Hiring process

• Initial application review.
• 20-minute phone call with the People Team.
• 45-60 minute video or in-person interview with the Hiring Manager.
• 1-3 additional rounds of interviews followed by a final interview.