Manager, Acute Care Operations (Medtech)

TL;DR

Manager, Acute Care Operations (Medtech): Leading the daily performance and development of the Acute Care Operations team to ensure reliable dispatch and care coordination for children with special healthcare needs. Focus on optimizing scheduling workflows, managing EHR documentation, and coordinating across interdisciplinary clinical teams.

Location: Remote (Must be based in the US)

Salary: $78,000 - $100,000

Company

hirify.global is a tech-enabled, pediatrician-led medical group providing virtual and in-home care for children with medical complexity.

What you will do

• Lead, coach, and oversee the daily performance of Acute Care Operations Assistants (ACOA) and ACOA II team members.
• Manage dispatch, scheduling, and communication workflows to support clinicians and families reliably.
• Maintain high-quality documentation standards across Athena, CareHub, Axle, and other systems.
• Own the operational training, onboarding, and cross-training processes for the operations team.
• Collaborate with acute care clinicians, triage teams, and MIH partners for seamless care coordination.
• Ensure professional and compassionate communication with families, agencies, and referral partners.

Requirements

• 3–4 years of experience in healthcare operations, dispatch, or care coordination.
• At least 1 year of frontline leadership or senior acute care operations experience.
• Expertise with EHR systems and Microsoft Suite.
• Must be eligible for US-based employment (implied by US benefits).
• Ability to manage confidential and sensitive information with discretion.
• Flexibility for occasional after-hours escalations.

Nice to have

• Bilingual proficiency in Spanish and English.
• Experience in pediatric, acute care, or MIH/dispatch environments.
• Prior experience in a startup or rapidly evolving healthcare environment.
• Experience with Athena, Axle, CareHub, or NotifyMD platforms.

Culture & Benefits

• Competitive medical, dental, and vision insurance.
• 401(k) with 4% match, vested 100% from day one.
• Healthcare and Dependent Care FSA, plus a company-funded HSA.
• 20 days PTO, 10 company holidays, and 2 floating holidays.
• Paid new parent leave and employer-paid short/long-term disability.
• Eligibility to participate in an employee equity purchase program.