Senior Manager, IDN Growth & Marketplace Operations (Healthcare)

TL;DR

Senior Manager, IDN Growth & Marketplace Operations (Healthcare): Building and scaling the Independent Driver Network to improve medical transportation access in rural markets with an accent on driver acquisition and operational playbooks. Focus on optimizing the end-to-end driver funnel, ensuring regulatory compliance, and implementing scalable SOPs for network growth.

Location: Remote (USA), with requirement for frequent travel, particularly in Texas

Company

Technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation (NEMT) across America.

What you will do

• Build and optimize the end-to-end driver funnel, including sourcing, signup, credentialing, activation, and retention.
• Design and execute recruiting experiments and develop market-specific playbooks for low-density environments.
• Create and refine operating playbooks for onboarding, training, dispatch, and payouts.
• Partner with Product and Strategy to improve Salesforce workflows, routing logic, and the overall driver experience.
• Conduct in-market research to understand driver behavior and local dynamics to inform strategic decisions.
• Own key marketplace metrics including funnel conversion, driver activation, and ride completion rates.

Requirements

• 5+ years of experience in marketplace operations, launch operations, or supply growth.
• Proven experience building or scaling a distributed workforce or contractor network.
• Demonstrated ownership of acquisition, activation, and retention funnel metrics.
• Strong analytical judgment and experience using data and dashboards to drive decisions.
• Willingness to travel frequently and spend time in-market, particularly in Texas.
• Bachelor’s degree or equivalent practical experience.

Nice to have

• Experience at marketplace or last-mile companies such as Uber, Lyft, DoorDash, or Amazon.
• Background in NEMT, healthcare transportation, or other regulated field operations.
• Experience operating in Texas markets such as Houston or San Antonio.
• Ability to use AI or external tools to solve operational challenges.
• Military or SOF background paired with commercial operating experience.

Culture & Benefits

• Remote-first work environment.
• Competitive salary, annual bonus opportunities, and equity options.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Generous PTO, paid company holidays, and paid parental leave.
• Career growth opportunities in a mission-driven organization.