Customer Success Manager (HR Tech)

TL;DR

Customer Success Manager (HR Tech): Advising and guiding customers through the global employment process with an accent on customer health, retention, and strategic growth. Focus on optimizing onboarding activation, identifying expansion opportunities, and acting as a trusted advisor on global HR compliance.

Location: Remote (Must be based in Portugal, Spain, or South Africa)

Company

hirify.global is an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management for innovative companies and Fortune 500 businesses.

What you will do

• Own the health and retention of a customer portfolio, ensuring consistent value realization and satisfaction.
• Collaborate cross-functionally with Payroll, Finance, and BOps to resolve issues affecting client and employee experience.
• Partner with Hiring Success Managers to ensure FTE hires are activated efficiently and on time.
• Identify and drive strategic expansion opportunities across products and supported countries.
• Act as a trusted advisor on global employment and country-specific employment practices.
• Provide structured client feedback to internal teams to influence the product roadmap and service improvements.

Requirements

• 2+ years of experience in Account Management, Customer Success, or Customer Support, ideally within a SaaS business.
• Professional experience working in global HR, Payroll, or Global Mobility.
• Must be based in Portugal, Spain, or South Africa.
• Strong strategic thinking and clear communication skills for working with a global audience.
• Ability to work independently and use initiative to solve complex problems.

Culture & Benefits

• Early-stage startup environment with opportunities to influence growth and scale from scratch.
• 100% remote work arrangement.
• Competitive compensation and top-of-the-range work equipment.
• PTO regulated by local statutory laws.
• Inclusive culture led by respect, kindness, and a value for diversity.