Client Support Engineer

TL;DR

Client Support Engineer: Provide deskside technical support for hardware, software, and connectivity issues to client end-users with an accent on first-level problem resolution, user training, and ticket documentation. Focus on diagnosing PC, printer, network, and VPN problems, escalating Tier 2 issues, and coordinating vendor repairs.

Location: Seattle, WA (onsite 5x/week). All work to be performed in client office.

Company

Innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and Managed Services.

What you will do

• Identify, diagnose, and resolve first-level end-user problems for workstations, laptops, software, hardware, network, VPN, Internet, and server services.
• Provide one-on-one end-user problem resolution and training for PC software and connectivity issues.
• Document all client issues and resolutions in the ticketing system.
• Set up and configure end-user PC hardware, software, and peripherals onsite and remotely.
• Troubleshoot and resolve printer problems, PC hardware issues, and basic network/email/VPN access problems.
• Coordinate repairs with third-party vendors and perform minor hardware repairs as needed.
• Act as remote hands for engineering staff and assist with knowledgebase materials.

Requirements

• 3+ years providing end-user support for PC desktop and application software
• 3+ years installing, upgrading, troubleshooting, and repairing PCs in corporate networked environments
• 3+ years supporting Microsoft applications and management software
• 2+ years supporting enterprise userbase in legal or financial services industries
• CompTIA A+ Certification or equivalent experience
• CompTIA Net+ Certification or equivalent experience

Culture & Benefits

• Work hard, play hard environment with focus on career development, training, and guidance.
• Customer-centric approach with engineering talent and NextGen services.
• Competitive salaries based on skills, experience, market data, and location.
• Equal opportunity employer committed to fair compensation practices.