Desktop Support Technician Tier II (Strong macOS Experience Needed)

TL;DR

Desktop Support Technician Tier II (macOS/Windows): Provide hardware and software support to diversified end-users including VIPs with an accent on Mac and Windows OS, secure configurations, and ticketing. Focus on configuring devices, troubleshooting applications, and delivering face-to-face customer service.

Location: Bethesda, Maryland (onsite, heavy face-to-face support required)

Salary: $62,890.10 - $65,884.87 yearly

Company

hirify.global delivers health and national security solutions for federal programs through science research, systems engineering, digital transformation, AI, and data analytics.

What you will do

• Provide hardware and software support to staff and end-users
• Configure, install, and support desktops, laptops, printers, and peripherals
• Deliver enhanced VIP desktop and user support
• Secure IT devices with software installations, updates, and configurations
• Support NIH-provided applications
• Manage IT tickets using a ticketing system, assign, resolve, and close

Requirements

• Bachelor’s + 2 years IT support, Associate + 6 years, or HS + 8 years experience
• Experience with MacOS and Windows (incl. Windows 11); strong customer service for face-to-face support
• 3+ years in Microsoft suite technical support
• Ticket system experience (ServiceNow preferred)
• Must be able to obtain Public Trust clearance
• Certification required within 3 months: ITIL, MTA/MCSA/MSCE, Apple certs, CompTIA A+/Network+/Security+, or JAMF

Culture & Benefits

• Comprehensive benefits: PTO, medical/dental/vision, life/disability insurance, FSA, parental leave
• 401(k) with matching
• Career development: e-learning, certification prep, education assistance