Information Technologist III (Customer Support)

TL;DR

Information Technologist III (Customer Support): Providing high-priority technical support for Microsoft desktop and laptop environments within a DoD training setting with an accent on white-glove VIP support and system compliance. Focus on managing Active Directory accounts, resolving critical hardware/software incidents, and ensuring Army configuration baselines.

Location: Fort Lee, VA (On-Site). Active Secret Clearance is required.

Company

hirify.global provides innovative technologies and business solutions for the public sector and government agencies.

What you will do

• Deliver "white-glove" priority IT support to key directorates and senior leadership.
• Administer Microsoft desktop/laptop systems, including OS updates and security patches.
• Manage Active Directory accounts, permissions, and troubleshooting.
• Resolve hardware, software, and network issues using enterprise ITSM tools.
• Maintain systems in accordance with Army configuration baselines.
• Document technical procedures, SOPs, and user guides.

Requirements

• Active Secret Clearance is required.
• 5+ years of IT support experience, including executive/VIP support.
• Proficiency with Windows 10/11 and Microsoft 365.
• Security+ (IAT II) certification required.
• Bachelor's degree in IT or a related field (or equivalent experience).
• Experience with ITSM/ticketing systems.

Culture & Benefits

• Mission-focused environment supporting Army training operations.
• Opportunity to work in a high-visibility team providing critical command support.
• Commitment to a diverse and inclusive workforce.
• Equal opportunity employer.