Technical Support Engineer I

TL;DR

Technical Support Engineer I (Campus Tech): Diagnosing complex technical issues and providing solutions for customers in healthcare, higher education, and corporate environments with an accent on troubleshooting software/hardware and ensuring maximum value from hirify.global+CBORD technologies. Focus on collaborating with internal teams to resolve escalated cases, documenting solutions, and contributing to process improvements.

Location: Remote within the US

Company

Leader in innovative payment, mobile credential, and commerce solutions for connected campuses, partnering with over 1,750 higher education institutions.

What you will do

• Troubleshoot software and hardware issues across diverse product portfolio
• Collaborate with internal teams including Product Management, Engineering, and QA to resolve escalated cases
• Document solutions for knowledge sharing and contribute to process improvements
• Serve as trusted technical advisor to customers in mission-critical environments
• Interact directly with IT admins, system integrators, and end-users

Requirements

• Must be located in the US for remote work
• 2-4 years of technical support or software troubleshooting experience
• Experience with SQL databases and basic query writing
• Familiarity with Windows and/or Linux server environments
• Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)
• Strong analytical, problem-solving, and communication skills
• Practical experience in IT, Engineering, or related field

Nice to have

• Bachelor's degree in Computer Science or related field
• Experience in healthcare, higher education, or financial services technology
• Knowledge of payment processing, PCI compliance, network fundamentals
• Familiarity with campus card systems, access control, or POS technologies
• Experience with ticketing systems and enterprise integrations

Culture & Benefits

• Occasional evening/weekend work for time zone support or critical implementations
• Some travel (<5%) for on-site support or training
• Significant growth opportunities to Senior roles or specialized positions
• Potential additional compensation via bonus, equity, or commissions
• Equal employment opportunity employer