Operations Coordinator (EdTech)

TL;DR

Operations Coordinator (EdTech): Ensuring seamless coordination and execution of client delivery and learner onboarding with an accent on scheduling, compliance, and customer service. Focus on optimizing operational processes, managing LMS platforms, and maintaining high service standards for corporate and government clients.

Location: Home based, UK (with occasional travel to the London office)

Company

An education technology company enabling organizations to achieve digital transformation through critical skills training and their patented AI learning platform, EDUKATE.AI.

What you will do

• Manage learner onboarding and admissions processes via the EDUKATE.AI LMS platform.
• Schedule workshops and coordinate booking for trainers.
• Provide timely support and resolution for learner and customer queries to ensure a gold standard service.
• Coordinate on-programme delivery elements, including Functional Skills and apprenticeship assessments.
• Collaborate with internal teams to identify and implement operational process improvements.

Requirements

• Must be based in the UK
• Outstanding communication and interpersonal skills.
• Proficiency with CRM or similar operational software for data input and process management.
• Excellent organizational and multitasking skills in a fast-paced environment.
• A growth mindset focused on proactively finding new solutions.

Nice to have

• Experience in the apprenticeships sector or a similarly regulated environment.
• Experience building workflows in HubSpot.
• Experience mapping processes using tools like Lucidchart.

Culture & Benefits

• Generous leave: 25 days holiday, flexi bank holidays, and a day off on your birthday.
• Health & Wellbeing: Private medical insurance, cash plan, and a monthly allowance of up to £30.
• Professional Development: CPD allowance and quarterly reflections for growth.
• Financial Security: Pension with 4% matched contributions and a holiday buy-back scheme.
• Additional Perks: Enhanced maternity/paternity leave and a dedicated day for volunteering.