Associate Application Support Analyst (Fintech)

TL;DR

Associate Application Support Analyst (Fintech): Providing first-line technical support for the hirify.global Solution to external banking and fintech customers with an accent on troubleshooting and issue resolution. Focus on diagnosing application problems using SQL, managing case queues, and collaborating with internal development teams to ensure system stability.

Location: Hybrid in Lincoln, Nebraska; Must be authorized to work in the U.S. (sponsorship not available)

Company

A leading provider of digital banking and lending solutions for banks, credit unions, and fintechs globally.

What you will do

• Provide first-line telephone technical support and troubleshoot basic customer problems in a timely manner.
• Document all customer interactions and manage case priorities using a case tracking system.
• Perform data or configuration changes in production environments with high attention to detail.
• Test emergency product fixes provided by the development team.
• Participate in 24x7 rotational shifts and on-call coverage.
• Collaborate with implementation and development teams to resolve escalated issues.

Requirements

• Bachelor's degree in a relevant field or equivalent experience (0–2 years).
• Intermediate SQL skills required.
• Understanding of remote support tools and basic networking concepts.
• Fluent written and oral communication in English.
• Authorization to work in the U.S. (no visa sponsorship provided).
• Ability to handle phone-based troubleshooting and customer de-escalation.

Culture & Benefits

• Hybrid work opportunities and flexible time off.
• Comprehensive health and wellness benefits, including competitive insurance and generous paid parental leave.
• Investment in growth through mentoring programs and internal mobility.
• Employee recognition programs and community volunteering through the Spark Program.
• Supportive and inclusive environment prioritizing professional well-being.