Technical Support Engineer (Quickcharge)

TL;DR

Technical Support Engineer (Quickcharge): Diagnosing and resolving complex software and hardware issues for customers in healthcare, government, and corporate environments with an accent on technical problem-solving and system reliability. Focus on troubleshooting SQL databases, server environments, and web technologies to ensure maximum value from technology investments.

Location: Remote (Must be located within the US) or hybrid in Albany, NY

Company

Industry leader providing integrated technology solutions for education, healthcare, and business campuses worldwide.

What you will do

• Troubleshoot software and hardware issues via phone and ticketing queues.
• Diagnose complex technical issues and provide comprehensive solutions for customers.
• Collaborate with internal teams, including Engineering and QA, to resolve escalated cases.
• Document technical solutions to enhance knowledge sharing across the organization.
• Serve as a trusted technical advisor for customers in mission-critical environments.

Requirements

• 2-4 years of technical support or software troubleshooting experience.
• Practical experience in IT, Engineering, or a related technical field.
• Proficiency in SQL databases and basic query writing.
• Familiarity with Windows and/or Linux server environments.
• Understanding of web technologies including HTTP/HTTPS and APIs.
• Must be based in the US.

Nice to have

• Bachelor's degree in Computer Science or a related field.
• Knowledge of payment processing systems and PCI compliance.
• Experience in healthcare, higher education, or financial services technology.
• Familiarity with campus card/ID systems or access control technologies.
• Understanding of network fundamentals (TCP/IP, DNS, firewalls).

Culture & Benefits

• Comprehensive health, dental, and vision insurance starting on day one.
• Matched 401(k) and employee stock purchase plan.
• Flexible time off, including paid holidays and volunteer time.
• Employer-paid life, AD&D, and disability insurance.
• Flexible spending account (FSA) or health savings account (HSA).