Retail Technical Support Analyst (POS)

TL;DR

Retail Technical Support Analyst (POS): Installing and delivering Point of Sale applications with an accent on technical implementation and client consulting. Focus on configuring Windows OS and peripherals, diagnosing network issues, and managing system deployments.

Location: Remote (US)

Company

A comprehensive services provider specializing in designing, building, and supporting retail software.

What you will do

• Lead the installation and successful delivery of various Point of Sale (POS) applications.
• Consult clients on POS functional and technical best practices.
• Install and configure Windows OS, peripherals, and handheld wireless devices on registers, PCs, and servers.
• Analyze, design, and document quality functional specifications and detailed process analysis.
• Troubleshoot and resolve technical issues across applications, interfaces, operating systems, and networks.
• Train client IT personnel on system monitoring and management.

Requirements

• Experience implementing or supporting complex systems and solutions.
• Strong knowledge of Server, hardware, and network technology.
• Proven troubleshooting methodology and skills.
• Strong interpersonal and presentational skills for communication at all organizational levels.
• Ability to meet deadlines in a fast-paced environment.

Nice to have

• Experience in Retail Operations or knowledge of Point of Sale (POS) systems.
• Software development experience with C#, Visual Basic, .NET, or SQL.
• MIS Degree or equivalent.

Culture & Benefits

• Culture centered on customer obsession, delivery, and continuous learning.
• Comprehensive health, dental, and vision insurance.
• Flexible Spending Account (FSA) and life insurance.
• Paid time off.
• Full-time schedule (Monday to Friday) with on-call requirements after hours and holidays.